Everything on Covid19
Hygiene and safety have always been an integral part of our hospitality. A lot has changed since March 2020. What has always been a matter of course for our employees and us is now mandatory and prescribed by law!
For us, there is currently nothing more important than promising our guests a safe stay so that they can enjoy a relaxed and carefree holiday.
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Requirements for a great stay in our hotel
- Since 16.04.2022 the 3-G rule, the mask obligation and the closing time is lifted. thus the entry of gastronomic and accommodation companys is allowed for guests without any proof and any mask.
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Rules to abide by during your stay
- You may only use the buffet with white gloves on; these will be handed over to you on arrival
- Please stick to the maximum number of people allowed in the saunas and the indoor pool
- If you feel unwell, have a fever or any other symptoms, please stay in your room and inform reception
- Travel entry and quarantine regulations
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General recommendations
- Washing and disinfecting your hands regularly
- Sneezing or coughing into a handkerchief or the crook of your arm
- Avoiding physical contact
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Arrival and departure to and from the hotel
- Please give us your full names and dates of birth of all fellow travellers prior to arrival for a hassle-free arrival without having to wait at reception
- Let us know in advance what you will be needing
- We will of course warmly greet you and say goodbye as we always do but without any physical contact!
- Upon arrival, you will receive extensive information about guidelines to abide by in the hotel and the region with regard to COVID-19.
- You can check out in the evening before departure where no payment in cash will be required. We can send you your invoice by email if you so wish
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Carefree 100% CANCELLATION POLICY and 0% risk if:
- An official travel warning has been issued for the whole of Austria or the federal state of Salzburg
- There are official entry restrictions for the whole of Austria or the federal state of Salzburg
- The borders to Austria/Salzburg are officially closed (border closings)
- You have tested positive for Covid-19 (you must present a positive test result)
- Your reservation can be rebooked free of charge (subject to availability) and cancelled free of charge if one of the following points mentioned above applies to you
- Precise daily billing of your stay with the measures mentioned above
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What rules to abide by in our region, what you need to consider
- Wearing an FFP2 mask in public transportation, shops, cable cars etc.
- Washing and disinfecting your hands several times a day and when necessary
- Please pay attention to signs and instructions given by staff members when going to tourist destinations
- If you feel unwell, have a fever or any other symptoms, inform the authorities immediately by phoning AT 1450. This service line will tell you what to do.